Head Concierge

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge to join our team at a building with 379 units based in Coquitlam, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

Key duties & responsibilities

Resident Service

Assist residents with various needs, such as package handling, key management, and information inquiries.

Security Oversight

Monitor and control access to the property, ensuring the safety and well-being of residents.

Vendor Coordination

Facilitate communication with service providers and contractors for maintenance or repairs within the property.

Event Planning

Organize and coordinate community events or gatherings to foster a sense of community among residents.

Administrative Support

Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

Emergency Response

Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.

Building Maintenance

Report and coordinate minor maintenance issues and liaise with property management for resolution.

Information Resource

Act as a knowledge resource for residents regarding local services, amenities, and community policies.

Communication Liaison

Facilitate effective communication between residents, property management, and other relevant parties.

Team Leadership

Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

Requirements

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Experience in a leadership role or managing concierge teams is preferred.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.)
• Please note that this is a temporary position to cover a maternity leave. The contract term is 10 months, with the possibility of extension.

Job Type

Full-time, Monday - Friday

Starting Date

ASAP

Shift Timings

• 8-hour shift
• Monday - Friday, 7:30 AM - 3:30 PM

Salary

$24.00 - $25.00 per hour

Experience

Concierge / Head Concierge

2–4 years (preferred)

Location

Coquitlam, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker or leadership roles, creating a fulfilling and rewarding career.

Please apply with your resume — we’d love to hear from you!