Head of Technology Reliability

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

• Reporting to the Group Director, Business Excellence, the Head of Technology Reliability
• oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.

Key Responsibilities

Enterprise Service Operations Ownership

Incident Management Leadership

Release & Change Management Governance

Service Desk & 1st-Level Support Oversight

In charge of

Monitoring & Service Availability

Lead

Disaster Recovery & Business Continuity

Service Performance & Reporting

Service Transition Governance from Build to Run

Align Service Operations with Enterprise Risk Management

Mentor and develop a high performance team

Who We’re Looking For

Qualifications

• Master’s degree in ICT or relevant degree
• Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
• 10 - 12 years’ experience at a leadership level

Key Competencies

• Strategic and design Thinking
• Stakeholder Engagement & collaboration, Vendor & Partner Management

Customer-Centric Mindset

Change Management, Project & Product Management

Technology Fluency & Data literacy

Team Leadership & Talent Development

Business Process Re-engineering

Cybersecurity & compliance awareness

Communication & Presentation

Problem Solving & Adaptability

Financial Acumen & Business Case Development

Why Join Us?

Joining CIC Insurance Group as Head of Technology & Reliability offers a unique opportunity to lead the operational backbone of a rapidly evolving, digitally driven financial services organization. In this role, you will shape enterprise service management, strengthen system resilience, and drive high service availability across critical platforms that support millions of customers and business operations across the region. Working closely with executive leadership, you will influence technology reliability strategy, embed best-practice incident and change management frameworks, and build high-performing teams that ensure seamless service delivery. This position provides a strategic platform to champion operational excellence, accelerate digital transformation, and make a lasting impact on the Group’s technology landscape.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through:

<https://careers.cicinsurancegroup.com/>

clearly indicating the position being applied for.

The application should reach us by close of business on

14

• th April, 2026
• . Please note only short-listed candidates will be contacted. If you do not hear from us by

30

th

May, 2026

• consider your application unsuccessful.
• CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.