Senior Support Engineer

The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.