Sr. Account Manager - BAU

The primary responsibility of the Senior Account Manager is to directly support the Director of Account Management and manage a Team of Account Managers. They are responsible for ensuring the Account Managers is providing the highest level of customer service while positively and professionally representing the company. The Senior Account Manager would interface and build strong relationships with Property Management and Board Members of Associations in Blue Stream Fiber’s Account Portfolio. The position will require advanced supervision of each account to ensure all contractual and business terms are developed and identify opportunities to increase sales penetration. The Senior Account Manager will aid and facilitate high-level escalations from accounts and resolve them swiftly and effectively. This position will have its own accounts to manage as well as supervise Account Managers to ensure their respective accounts are properly managed.