Dutch Speaking Customer Success Specialist -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Dutch Speaking Customer Success Specialist. This role is an excellent fit for individuals who are passionate about delivering exceptional customer service and are eager to help our Dutch-speaking clients achieve their goals!

Responsibilities

• Act as the main point of contact for Dutch-speaking customers, providing outstanding support through phone, email, and chat.
• Respond quickly and accurately to customer inquiries about our products and services.
• Develop strong relationships with clients to understand their needs and maximize the benefits of our solutions.
• Address and resolve customer complaints efficiently to ensure a positive experience.
• Document all customer interactions and feedback in the CRM system for continual improvement.
• Collaborate with internal teams to identify upselling opportunities and enhance customer engagement.
• Stay up-to-date on product updates and industry trends to offer knowledgeable support to clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service or customer success roles is strongly preferred.
• Excellent communication skills with a focus on customer satisfaction.
• Strong problem-solving skills and a proactive approach to customer issues.
• Highly organized with strong attention to detail.
• Familiarity with CRM software and standard office tools.
• A positive attitude and a true passion for supporting customer success.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks