Finnish Speaking Customer Loyalty Advisor

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Finnish Speaking Customer Loyalty Advisor. This position is ideal for individuals who are enthusiastic about customer service and dedicated to creating a loyal customer base through exceptional support.

Responsibilities

• Provide superior support to Finnish-speaking customers, focusing on fostering strong and lasting customer relationships.
• Address customer inquiries concerning accounts, products, and loyalty programs with professionalism and care.
• Proactively engage with customers to offer updates, resolve issues, and gather invaluable feedback for service improvement.
• Promote loyalty programs, clearly communicating benefits to encourage sustained engagement with the brand.
• Collaborate closely with cross-functional teams to ensure excellent service delivery and effective resolution of customer concerns.
• Gather and analyze customer feedback and loyalty metrics to recommend enhancements in overall customer experience.
• Maintain comprehensive records of customer interactions and insights in the CRM system for ongoing improvement efforts.

Requirements

• Fluency in Finnish and English, both spoken and written.
• Experience in customer service or customer loyalty positions, particularly within retail or service industries.
• Exceptional communication and interpersonal skills, with a strong commitment to customer satisfaction.
• Familiarity with CRM software and proficiency in Microsoft Office applications.
• Strong analytical abilities and a proactive mindset towards customer engagement and issue resolution.
• Ability to work well in a team environment and adapt to diverse customer needs.
• Flexibility to work various hours, including evenings and weekends as needed.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...