Finnish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care.

Responsibilities

• Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications.
• Assist customers with inquiries related to product information, order status, returns, and payment options.
• Effectively address and resolve customer complaints and issues with efficiency and professionalism.
• Accurately manage and process customer orders throughout the entire order lifecycle.
• Keep updated on product offerings, promotions, and company policies.
• Collaborate with different departments to enhance the overall customer service experience.
• Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Prior experience in customer service or e-commerce is preferred.
• A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
• Excellent communication skills and a commitment to delivering outstanding customer service.
• Experience with customer support software and CRM systems is advantageous.
• Ability to work independently and manage inquiries in a fast-paced environment.
• Strong analytical skills and attention to detail.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...