Finnish Speaking Gaming Experience Specialist

Patrique Mercier Recruitment FR is excited to offer a unique opportunity for a Finnish Speaking Gaming Experience Specialist to join our talented team. In this role, you will be vital in ensuring that our Finnish-speaking players have an exceptional gaming experience. By providing top-tier support and understanding player needs, you will help foster a thrilling gaming environment.

Responsibilities

• Deliver exceptional customer service to Finnish-speaking gamers, promptly addressing their inquiries and resolving any issues they face.
• Engage with players via multiple communication channels including live chat, email, and phone, ensuring smooth and enjoyable interactions.
• Accurately document player interactions in our CRM system, compiling feedback to inform future enhancements.
• Analyze player feedback and trends to provide actionable insights for improving the overall gaming experience.
• Work closely with game developers to communicate player feedback and advocate for necessary game adjustments.
• Stay updated on the latest gaming trends and industry developments to maintain engaging conversations with players.
• Participate actively in team meetings to share insights and contribute to a collaborative atmosphere.

Requirements

• Fluency in Finnish and English with great verbal and written communication skills.
• Experience in customer service, especially within the gaming industry, is a plus.
• A passion for gaming along with an understanding of gamer culture and preferences.
• Strong problem-solving and analytical skills to effectively address and resolve player issues.
• Experience with CRM tools or similar customer support systems.
• Detail-oriented and well-organized, with an ability to manage various inquiries simultaneously.
• Proactive and enthusiastic, dedicated to ensuring an enjoyable gaming experience for all players.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...