About The Role

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Finnish Speaking In-Game Support Analyst. This role is perfect for individuals who are both passionate about gaming and committed to delivering excellent customer support. As an In-Game Support Analyst, you will assist Finnish-speaking players by resolving their inquiries and ensuring they have a fantastic gaming experience.

Responsibilities

Provide real-time support to Finnish-speaking players via in-game chat, email, and community platforms.
Identify and troubleshoot a range of in-game issues, aiding players with technical challenges related to gameplay and accounts.
Document and manage player issues in the support ticketing system, ensuring effective follow-up and resolution.
Communicate clearly with players to explain game mechanics, features, and any updates for better understanding.
Collaborate with the development team to share player feedback and highlight recurring issues.
Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
Contribute to the continuous improvement of support processes to enhance player satisfaction.

Requirements

Fluency in Finnish and English, with excellent verbal and written communication skills.
Previous experience in customer support, particularly in the gaming industry, is strongly preferred.
Strong troubleshooting and analytical skills to effectively assist players with various technical issues.
A genuine passion for gaming, with good knowledge of game mechanics and community dynamics.
Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.
Familiarity with customer support systems and ticketing tools is a plus.
A positive, empathetic attitude and a commitment to delivering exceptional player support.