Finnish Speaking Marketplace Customer Representative

Patrique Mercier Recruitment FR is excited to offer a new position for a Finnish Speaking Marketplace Customer Representative. As a vital member of our customer service team, you will play a crucial role in ensuring our Finnish-speaking customers receive top-level support and assistance when using our marketplace.

Responsibilities

• Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat.
• Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management.
• Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction.
• Document customer interactions thoroughly in our CRM system for accurate tracking and reporting.
• Collaborate with internal teams to share customer feedback and drive service enhancements.
• Stay informed about marketplace updates, promotions, and new products to provide customers with accurate information.
• Participate in team meetings and training, contributing to a positive and supportive team environment.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Experience in customer service or similar roles is preferred.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Proficient in CRM software and comfortable with digital communication platforms.
• Excellent organizational skills and attention to detail.
• Proactive self-starter capable of working both independently and as part of a team.
• Positive attitude and enthusiasm for enhancing the customer service experience.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...