French Speaking Corporate Customer Advisor

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Corporate Customer Advisor. This role is perfect for individuals who are passionate about providing excellent customer service and are eager to work in a corporate environment that values professionalism and client satisfaction.

Responsibilities

• Offer high-quality support to French-speaking corporate clients across various communication channels, including phone, email, and live chat.
• Respond to customer inquiries related to corporate accounts, product details, and service issues effectively and efficiently.
• Build and maintain strong relationships with clients by addressing their needs with professionalism and care.
• Educate corporate customers about the company's products and services to ensure they receive optimal value and satisfaction.
• Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.
• Collaborate with sales and technical support teams to resolve customer issues and enhance service delivery.
• Gather and analyze client feedback to identify areas for service improvement and actively contribute to quality assurance initiatives.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, ideally in a corporate or B2B setting.
• Strong understanding of corporate customer needs with a professional approach to service delivery.
• Excellent communication and interpersonal skills, showing a commitment to customer satisfaction.
• Proficiency in customer service software, as well as familiarity with the Microsoft Office Suite.
• Ability to analyze issues and implement effective solutions in a fast-paced work environment.
• Willingness to be flexible in working hours, including evenings and weekends if necessary.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...