Assistant Manager - Samsung Experience Store

Location

Samsung Experience Store, Oxford St

Hours

40 Hours

Pay

£41,500 - £44,500 DOE

Bonus

20% potential

Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Oxford St as an Assistant Manager!

Role Summary

As the Assistant Manager, you will play a crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.

Core Responsibilities

Health & Safety

Always ensure the safety and well-being of our customers and team members.

Customer Focus

Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.

Leadership and Team Management

Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.

Adherence to PRS Policies

Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.

Store Standards and Operations

Always maintaining the stores impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.

Store Manager Support

Deputise for the Store Manager in their absence, ensuring seamless operations.

Shift Management

Handle key holding and general shift management to keep things running smoothly.

Skills and Experience

Leadership Experience

Proven track record in people management, leadership, and direction.

Effective Communication

Strong communication and influencing skills to inspire commitment and loyalty among your team.

Adaptability

The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.

Commercial Acumen

• A commercially minded approach to retail, understanding how to drive success
• .

Passion for Technology

Embrace the Samsung eco-system and have a genuine love for all things tech.

Continuous Learning

Constantly challenge your knowledge and drive your own learning journey.

Management Experience

Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you

Samsung Employee Discount Portal

Birthday Holiday

Perks and Rewards (Discounts across multiple retailers)

Monthly Bonus Potential

Well- being Tools and Platform

Mental Health First Aid Access

Seeded Devices – including the latest Flagship Device!

Employee Assistance Platform

Annual partnership with National Charities

Celebrations of Awareness Days and Religious Holidays

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