IT Technical Support (Factory)

Responsibilities : Hardware Maintenance & Troubleshooting: Maintain, calibrate, and troubleshoot warehouse hardware (Zebra/Epson printers, Zebra/Honeywell scanners) and optimize local browser, Java, and driver configurations for high-volume operations. Peak Period & On-Site Support: Provide dedicated on-site or standby technical coverage during weekends, peak sales seasons, and stock-takes to eliminate operational bottlenecks. Device Staging & Security: Execute the corporate Technical Staging Flow to provision, software-harden, and secure all endpoint devices before warehouse floor deployment. Network & Wi-Fi Optimization: Audit Wi-Fi signals using analyzer tools to eliminate blind spots caused by heavy machinery, ensure seamless scanner roaming, and manage vendor SLAs/failovers for 24/7 connectivity. Asset & License Management: Modernize asset tracking from legacy spreadsheets to a digital inventory system, perform monthly physical audits, and audit software platforms (e.g., Google Workspace) to optimize costs. Facility Security & Vendor Supervision: Monitor NVR storage and CCTV camera health in critical zones, and supervise external vendors (ISPs, contractors) to ensure physical repairs meet IT standards. Job Requirements & Qualifications Bachelor’s Degree (S1) or Diploma (D3) in Information Technology, Computer Science, Computer Engineering, or a related field. Minimum 2years of hands-on experience in IT Support, Helpdesk, or Asset Management. Prior experience working in a manufacturing plant, centralized warehouse, or high-volume fulfillment center environment is highly preferred. Strong proficiency in OS provisioning, device hardening, and client-side network diagnostics for Windows and macOS. Deep hands-on experience troubleshooting industrial thermal printers (Zebra/Epson), handheld Android/Windows scanners, and specialized peripheral drivers. Foundational experience administering Google Workspace Admin Console and managing tickets via ITSM tools like Jira Service Desk. Excellent communication skills with a strong service-oriented mindset. Highly capable of coordinating under pressure with corporate infrastructure teams, warehouse managers, and external vendors. Strong commitment and willingness to work flexible hours, including weekends, holidays during campaign events, peak retail seasons, or emergency operational failures.