IT Technical Support

Responsibilities : Serve as the primary point of contact for daily L1 technical issues (hardware, software, OS, and printing). Provide high-priority, rapid, and professional support for C-Level executives. Execute the corporate Technical Staging Flow for all new laptops and deployment units. Ensure 100% of new hire devices are fully configured, software-provisioned, and hardened according to IT security baselines prior to issuance. Conduct IT onboarding and digital security training sessions for all new HQ employees. Track and manage all HQ IT assets, ensuring highly accurate inventory records, deployment logs, and end-to-end device lifecycle management. Conduct regular audits of corporate software licenses (e.g., Google Workspace, Adobe Creative Cloud). Centralize license management and proactively reclaim unused seats or inactive accounts to optimize IT spend. Diagnose and resolve basic, client-side network issues right at the user's endpoint (e.g., clearing DNS caches, resolving device Wi-Fi connection drops, configuration of IP settings on user laptops). For core backbone, router, or office-wide bandwidth issues, act as the primary on-site technical contact to log, report, and escalate the incident to infrastructure partners. Oversee and maintain the technical endpoint configuration for corporate virtual events and live streaming sales sessions on various e-commerce marketplaces. Ensure streaming laptop/device performance optimization, stable audio/video hardware feeds, and rapid client-side troubleshooting during critical live sales broadcasts. Requirements : Bachelor’s Degree (S1) or Diploma (D3) in Information Technology, Computer Science, Information Systems, or a related technical field. Minimum 3 years of working experience in IT Support, Helpdesk, or Asset Management, preferably handling a busy corporate/HQ environment (managing a fleet of 400–600 devices). Excellent communication skills with a strong service-oriented mindset (comfortable and professional when supporting VIP/C-Level executives and collaborating with external infrastructure partners). Strong technical proficiency in OS Provisioning, Enterprise Image Deployment, Device Hardening, and client-side network diagnostics (Windows & MacOS). Hands-on experience setting up technical endpoints for live streaming broadcasts, including managing dedicated streaming hardware, basic audio-visual routing, and optimizing devices for live e-commerce marketplace streams. Working experience or deep technical understanding of MDM (Mobile Device Management) or UEM (Unified Endpoint Management) solutions to actively support upcoming infrastructure deployment roadmaps. Foundational experience administering cloud collaboration platforms (such as the Google Workspace Admin Console, Adobe Admin Console, or Microsoft 365). Familiarity with ITSM and ticketing platforms (such as Jira Service Desk, or equivalent systems).