Member Services Coordinator

Member Services Coordinator: Elevate Your Professional Impact

Mission-Driven Excellence in Member Relations

Our client is a premier professional organization dedicated to advancing the standards and influence of their industry. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.

The Mandate

The Member Services Coordinator serves as a vital link between the organization’s strategic goals and its professional membership. Beyond standard support, you will act as a technical steward and policy advisor, ensuring that every interaction reinforces the organization’s reputation for excellence.

Key Responsibilities

Professional Representation

Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.

Technical Troubleshooting & Navigation

Provide high-level technical assistance to members navigating the digital ecosystem. You will diagnose and resolve platform specific issues, ensuring seamless access to professional resources.

Ticketing & Case Management

Manage the end-to-end lifecycle of member inquiries within a formal ticketing system. You will be responsible for the meticulous recording, categorization, and, where necessary, the strategic escalation of complex cases to senior leadership or technical teams.

Policy Stewardship

Develop a comprehensive understanding of membership bylaws and organizational policies. You will provide accurate interpretations of these standards to members, ensuring consistent application of organizational rules.

Operational Optimization

Proactively audit administrative workflows and data entry processes. You will identify opportunities to enhance efficiency and maintain the integrity of the member database (CRM).

Collaborative Liaison

Partner cross-functionally with Professional Development and Operations teams to ensure member feedback is translated into actionable organizational improvements.

Candidate Profile

The Strategic Thinker

You possess a "solutions-first" mindset. You do not merely identify a problem; you analyze its root cause and implement a fix before it impacts the broader membership.

The Technical Specialist

You are comfortable in a digital-first environment. You understand the mechanics of Help Desk operations and possess the patience to guide non-technical users through complex digital processes.

The Communication Expert

You demonstrate an impeccable command of professional English. You can distill complex policy language into clear, concise, and courteous guidance.

Experience & Qualifications

• Professional Experience: 2+ years in a high-touch corporate environment, professional association, or technical help desk role.
• System Proficiency: Proven experience managing inquiries via a formal Ticketing System (e.g., Salesforce, Zendesk, or Microsoft Dynamics).
• Technical Skills: Advanced proficiency in the MS Office Suite (specifically Excel for data management) and comfort navigating complex CRM databases.
• Education: A post-secondary degree in Business Administration, Communications, or a related field is preferred.
• Core Competencies: A deep-seated commitment to professional ethics, confidentiality, and the mission of a non-profit organization.
• Able to commute Monday - Friday 9-5 to a Greater Vancouver office location
• Why Join the Organization?
• Professional Prestige: Represent a community of professionals making a tangible impact on the industry.
• Culture of Integrity: Join a team that prioritizes Respect, Accountability, and Collaborative Excellence.
• Career Evolution: Gain deep insight into the governance and operations of a major professional body, with opportunities for professional development.

Apply Today

If you are a disciplined self-starter who takes pride in providing top tier level support within a mission driven framework, we invite you to apply here now!