Customer Support Executive

We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.

Responsibilities

1. Customer Interaction

• Manage incoming customer inquiries through phone and email.
• Provide accurate and timely information regarding products, services, orders, and status updates.
• Assist customers with complaints, spare parts requests, and shipment-related queries.

1. Issue Resolution • Identify and resolve customer issues promptly and effectively.

• Escalate complex cases to the concerned department or manager for quick action.
• Conduct follow-ups with customers to ensure closure and satisfaction.

1. Documentation & Reporting

• Maintain accurate records of all customer interactions and transactions in the CRM system.
• Track, document, and analyze customer feedback to highlight trends and improvement areas.

1. Team Collaboration

• Coordinate with sales, technical support, and logistics teams to deliver seamless service.
• Contribute to team meetings and support process improvement initiatives.
• Assist team members during high call volumes and special projects.

1. Compliance & Quality

• Adhere to company policies, procedures, and service quality standards.
• Strive for continuous improvement in customer experience, efficiency, and professionalism.