Security & Resilience Platform Engineer

Key Responsibilities • ServiceNow ITOM Implementation Platform Leadership • Lead the end-to-end implementation of the ServiceNow ITOM module, including Discovery, Service Mapping, Event Management, and CMDB design/configuration. • Define ITOM implementation roadmap, project milestones, and success metrics in partnership with IT leadership. • Configure, customize, and maintain ServiceNow to align with business requirements and ITIL best practices. • Serve as a subject matter expert and primary point of contact for day-to-day ServiceNow platform administration, troubleshooting, and enhancements. • Partner with stakeholders to scope, plan, and support the implementation of future ServiceNow modules (e.g., ITSM enhancements, ITAM, SecOps, HRSD, or other modules as the platform expands). • Maintain platform health, including instance upgrades, patching, integrations, and data integrity. • Develop and maintain documentation, including configuration guides, process workflows, and end-user training materials. • Evaluate and recommend ServiceNow best practices, new features, and platform optimizations. Vulnerability Management Support • Assist in the coordination and tracking of vulnerability management activities, including scanning cadences, remediation tracking, and reporting. • Support integration of vulnerability data into ServiceNow (e.g., Vulnerability Response module) to streamline remediation workflows. • Collaborate with security and infrastructure teams to prioritize and track remediation efforts against SLAs. Business Continuity Disaster Recovery (BCDR) Support • Support the maintenance and continuous improvement of BCDR plans, documentation, and testing schedules. • Assist in coordinating disaster recovery tabletop exercises and post-exercise reporting. • Help ensure BCDR-related data, assets, and dependencies are accurately reflected within the ServiceNow CMDB.