TikTok Shop - Operations Project Manager, Sorting Center

About The Role

Team Overview

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

This role will lead the end-to-end lifecycle of TikTok Shop’s Sorting Center in the U.S., from initial planning through go-live. You will work cross-functionally with engineering, automation, IT, operations, and local authorities to ensure on-time and high-quality delivery of the facility.

Responsibilities

Develop and manage a detailed project timeline for the fulfillment center build-out. Closely track key milestones (e.g., site handover, equipment installation, system integration) to ensure timely delivery.
Partner with automation/equipment teams, procurement & labor teams, and on-site operations to drive alignment, resolve resource conflicts, and ensure seamless execution.
Proactively identify potential risks across construction and system integration (e.g., permitting delays, supply chain constraints), and drive mitigation plans and decision-making.
Capture best practices and translate project experience into scalable SOPs/playbooks to support future warehouse launches.
Lead end-to-end readiness and acceptance, ensuring all hardware and software systems meet operational requirements prior to launch.

Minimum Qualifications

5+ years of project management (PMO) experience in logistics/warehousing, automated fulfillment centers, or manufacturing environments
Technical Expertise: Familiarity with warehouse construction processes, low-voltage systems, and automation equipment (e.g., cross-belt, tilt-tray systems)
Strong ownership, resilience, and willingness to work on-site during critical project phases
Excellent cross-functional and cross-cultural communication skills