Account Manager at Savvy Talent — Vancouver, Canada

About The Role

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities

Drive net revenue retention among existing clients by influencing platform spend
Influence pricing and packaging strategy
Lead and develop the Account Management and Customer Success functions
Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
Partner with product teams to ensure complex accounts are scoped and technically healthy
Deliver pipeline, forecast, and retention reporting to senior leadership
Build strategic relationships and win new accounts

Requirements

6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
Proven track record owning a retention or expansion metric such as net revenue retention
Experience building or scaling commercial playbooks and operating cadences
Strong analytical skills with comfort working from data and customer signals
Excellent verbal and written communication skills, with the ability to influence cross functionally
Ability to thrive in a fast paced, ambiguous, high growth environment
Experience at ad platforms or in the influencer marketing space is a plus
Experience with two sided marketplaces is a plus