Bilingual Collections & Accounts Receivable Specialist

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are looking for a Senior Collections Specialist to oversee both internal and external Collection Operations for LATAM markets. This individual will work closely with internal Finance, Risk, Product and Operational teams to help build a sound internal collections process. This includes establishing repeatable and scalable standard operating procedures. They will also work with external partners including local Law firms, 3rd party Debt Recovery companies and field services to ensure superior quality and performance. This individual will report to the Global Head of Collections but also have a dotted line to Regional Country Managers with whom they support. The teams you will work with are extremely collaborative and have a bias to execution.

Location: This role is based out of Colombia, and is a full-time hybrid position where it is required to come into our office in Bogota. #LI-HYBRID

Job Responsibilities

• Portfolio Management: Manage an assigned end-to-end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past-due percentages.
• AI Partner & System Management: Directly monitor, drive, and optimize the performance of our AI partner for Collections , ensuring automated workflows and AI contact strategies are executing correctly.
• Proactive Risk Mitigation: Maintain a proactive approach to identifying high-risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team.
• Internal Navigation & Alignment: Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go-To-Market (GTM), Customer Support, Accounting, and Payment Application .
• External Partner Management: Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non-performing accounts.
• Autonomous Execution: Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails.
• Strategic Communication & Follow-up: Execute high-level executive outreach via phone, email, and chat. Maintain a strict, target-driven follow-up cadence to ensure tasks, commitments, and payments are performed exactly on time.
• Financial Analysis: Investigate root causes for non-payment, verify funding sources, and build data-driven business cases for account write-offs or payment restructures.

Requirements

• Experience: Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast-paced fintech, banking, or corporate B2B sector.
• Language: Professional fluency in English and Spanish is mandatory (both written and spoken) to support international corporate accounts and stakeholders.
• Work Ethic & Competencies: Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections.
• Fintech/Banking Mindset: Strong foundational understanding of corporate liquidity, and financial risk mitigation.
• Technical Proficiency: Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI-driven systems and CRM/Collections databases.
• Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field.
• Proven ability to work independently under pressure while maintaining meticulous attention to detail and zero oversight on daily follow-ups.
• Location Requirement: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week). #LI-HYBRI