Customer Support Representative - 26256

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

As an Application Support Analyst at Enverus, you will play a crucial role

in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications.

You will be responsible for troubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.

Performance Objectives

• Provide front
• -
• line support for our software applications via phone, email, or virtual
• screen
• share
• wit
• h
• in organization
• -
• level agreements
• .
• Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
• Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
• Regular and predictable attendance for

the

• designated
• shift
• may include rotating holiday support.
• Educate customers
• to help them gain value from our suite of products.
• Build rapport with our customers and drive high customer satisfaction.
• Maintain product and technical knowledge to provide
• quality support.

F

• ollow
• department and
• Enverus process
• es
• and procedures.
• Is r
• esponsible
• for overall team productivity
• and performance
• through personal contributions.
• Collaborate with team members

and

• proactively participate in team discussions.
• Ensure cases flow effectively to neighboring departments within Enverus.

E

• scalate
• product
• issues
• , thoroughly document
• relevant
• information
• to facilitate
• resolution,

and

anticipate follow-up questions and next steps.

Competitive Candidate Profile

• Strong interpersonal skill
• s
• includ
• ing
• empathy,
• listening,
• curiosity, and
• friendliness.
• Self-disciplined, resourceful,
• proactive,
• and productive.
• Excellent written and verbal communication in English.
• Leverages technical expertise to effectively
• troubleshoot and
• resolve client inquiries.
• Proven ability to
• take action

and

• efficiently
• achieve results
• .
• Anticipates follow
• -
• up questions and concerns and addresses them proactively.

C

an

• manage multiple
• customer inquiries
• effectively
• by focusing on one task while keeping track of others.
• Proficient conflict resolution skills.

Thrives in

• a collaborative
• team environment
• and contributes to group discussions
• .
• Demonstrates resilience through a positive approach to change and challenges.
• High level of self-awareness and self-regulation.
• Deliver client feedback to appropriate teams, includ
• ing
• all context
• s

,

• to adequately highlight
• value-add

to

• the produc
• t
• .
• Provide updates to
• customers

on

outstanding issues that have yet to be resolved.

Enverus offers comprehensive benefits to our employees to include

Medical

Dental

Vision

Income Protection (disability, life/AD&D, critical illness, accident)

Employee Assistance Program (EAP)

Healthcare Spending Account (HSA), Commuter

Lifestyle & Wellbeing Program

Pet Insurance