Seasonal Clarity Family Support Representative

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*Contract ends January 31, 2027. Continuation beyond this date is offered at Clarity's discretion based on performance and ongoing business need.*
#### **Responsibilities**
In this role you will report directly to a support team lead and will serve as a contributor on the support team. As the Family Support Representative, you will be responsible for:

• Responding to support inquiries from families in a timely manner through phone, email and chat.
• Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary.
• Meeting and maintaining customer satisfaction and team call handling goals.
• Participating in initiatives that support families, schools and internal teams.
• Collaborating with the team lead and other team members on continuous improvements to the product or processes that would improve the overall family user experience.

## Traits of an Ideal Candidate
**Applicants MUST reside in one of the following states: AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, NJ, NY, NC, OR, PA, RI, SC, TX, UT, VA, WA, WI**

• Strong verbal and written communication skills.
• Comfortable working flexible hours, including evening/night and weekend shifts during peak support season (October through March).
• Genuinely enjoys and finds fulfillment in helping people solve their problems.
• Experience working in customer facing roles / on customer facing teams. Prior experience in a school or educational setting is a bonus.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work individually and as part of a team.
• Comfortable with technology and able to learn new systems and software quickly.
• Self-motivated with a growth mindset and a genuine interest in developing professionally.

#### **Benefits**

• Fully remote team and work environment.

**Available shifts:**

• Monday – Friday 8:00am – 5:00pm EST
• Monday – Friday 9:00am – 6:00pm EST
• Monday – Friday 10:00am – 7:00pm EST
• Monday – Friday 1:00pm – 10:00pm EST
• Mon / Tue / Wed / Fri / Sat 10:00am – 7:00pm EST
• Mon / Tue / Wed / Fri / Sun 12:00pm – 9:00pm EST (Sunday: 10:00am – 7:00pm)
• Mon / Tue / Fri / Sat / Sun 11:00am – 8:00pm EST (Sunday: 10:00am – 7:00pm)
• Mon / Tue / Fri / Sat / Sun 12:00pm – 9:00pm EST (Saturday: 11:00am – 8:00pm, Sunday: 10:00am – 7:00pm)
• Mon / Thu / Fri / Sat / Sun 10:00am – 7:00pm EST (Saturday: 9:00am – 6:00pm, Sunday: 10:00am – 7:00pm)
• Tuesday – Saturday 2:00pm – 11:00pm EST (Saturday: 11:00am – 8:00pm)