Intern Training Quality

About the team you are joining For 50 years, our training products have been helping businesses operate safely, efficiently, and sustainably, building career opportunities for the people they employ. You will join the IATA Training Operations team, ensuring product delivery to 100,000 students every year. We are a strong and diverse team which strives to contribute to the development of professionals the commercial aviation industry needs. What your day would be like During your internship, among other tasks, you will: Handle customer relationships through an impeccable understanding of IATA Training's portfolio (350+ courses available) and policies; answer any questions and provide proactive guidance to ensure high quality customer service. Handle internal and external support requests for the systems and platforms used (LMS, SAP, Moodle, Zoom, Salesforce, SharePoint, PowerBi, etc.), Organize the classroom logistics (instructors' travel and accommodation, visa invitation letters, course material distribution, certificate issuance, etc.) Manage financial aspects with Finance Department such as creating quotation, issuing invoice, processing refund, etc. Collect fees on outstanding debt and follow up with the Finance Department on payment application. Provide feedback and status related to aged items to the Credit Manager. Provide backup support to other team members in training operations as needed. Carry out any special project assigned.