Customer Services Support Specialist

Job Title

Customer Services Support Specialist

LOCATION

USAG Wiesbaden, Germany

Position

Full-time

Duties

• Manage ICE comments, surveys, and Commander’s Hotline responses
• Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
• Support customer service award programs and recognition events
• Coordinate and standardize customer-facing service areas across the garrison
• Deliver ICE training and promote customer service best practices

Qualifications

Bachelor’s degree in business, human resources, or related field

and

• 3+ years of experience in customer service program management
• — OR —
• 6+ years of directly related experience, with 3 years in an English-speaking environment
• Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
• Strong communication, project coordination, and analytical skills
• Must meet English proficiency Level III (reading, speaking, writing)