Inbound Sales Team Manager

• Working Hours: U.S. Pacific Time
• Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.
• Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.
• The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.

Homeowners contact the company directly to

• Request renovation / construction estimates
• Schedule appointments
• Reschedule appointments
• Ask questions about services
• Follow up on projects

We are looking for someone who has previously built and managed this type of team.

RESPONSIBILITIES

• Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives
• Create processes, scripts, and training materials
• Ensure inbound leads are answered quickly and professionally
• Monitor team performance and quality
• Coach underperforming team members
• Maintain strong appointment booking rates
• Keep the team motivated, accountable, and productive
• Report results and recommend improvements

REQUIREMENTS

• Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)
• Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives
• Experience recruiting and managing lower-cost remote staff
• Experience creating processes and training programs
• Strong English communication skills
• Available during U.S. business hours
• Extremely reliable

IDEAL CANDIDATE

• You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.
• You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level.
• Compensation: $1,800 USD per month, plus bonuses after several months of performance.

TO APPLY

Please tell us

• What type of home services company you worked for
• How many people you managed
• Where the team was located
• How you recruited the team
• What results the team achieved