Treatment Coordinator

Main responsibilities

• Meeting with patients to discuss their orthodontic needs, explaining treatment options, and providing information on treatment plans, timelines, and costs.
• Assisting orthodontists in creating and coordinating treatment plans for patients, including scheduling appointments for diagnostic records, consultations, and treatment procedures.
• Providing estimates and discussing financial options with patients, coordinating financial arrangements, processing insurance claims, and managing patient accounts and payments.
• Serving as a point of contact for patients, answering questions, addressing concerns, and providing ongoing communication and support throughout the course of orthodontic treatment.
• Managing the clinic’s appointment calendar, scheduling and confirming appointments, coordinating with patients and dental staff to ensure smooth patient flow.
• Maintaining accurate and up-to-date patient records, including treatment progress notes, diagnostic records, and correspondence.
• Tracking and documenting patient treatment progress, scheduling progress checks, and coordinating with orthodontists to adjust treatment plans as needed.
• Educating patients and their families about orthodontic care, proper oral hygiene practices, and post-treatment retention instructions.

Requirements

• 1–2 years prior experience in a dental clinic; orthodontic experience is a plus.
• Experience in customer service or administrative support in healthcare settings.
• Strong understanding of dental and/or orthodontic procedures and treatment planning.
• Excellent communication, interpersonal, and organizational skills.
• Detail-oriented and computer literate.

Staff Benefits

• Annual Leave, Birthday Leave , Family Care Leave
• AWS , Performance Bonus and monthly Incentives
• Benefits for medical, dental care, personal development, education support and more