Product Knowledge Intern

Who we are

Aizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.

We are a fast-growing company entering an exciting new stage of expansion, and we are looking for ambitious new team members who are motivated to directly impact our growth and success. If you want your work to make a visible difference as we scale, this is the place to do it.

Aizon is helping pharma manufacturers and CDMOs make better decisions in GMP operations.

What makes us different from other manufacturing platforms? We help operations leaders and engineers avoid endless cycles of chasing data in disparate and heavy-handed systems and rapidly understand how to run their manufacturing processes better.

The Position

Report to: Product Knowledge Manager

• Supporting activities related to Product Content and Training Delivery.
• Supporting the Product Team, managing training schedules, and the content library.

Key Responsibilities

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• Work closely with our product team to understand product features.
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• Assist in creating product content for knowledge sharing.
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• Collaborate with subject matter experts to create training materials and other product documentation.
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• Review and edit existing documentation for accuracy, clarity, and adherence to style guides.
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• Support activities related to product readiness throughout the product development life cycle.
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• Participate in the deployment of new versions and features within the platform, which includes training planning, weekly reviews, impact analysis, and managing deadlines.
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• Assist in preparing reports and presentations on product features.
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• Work with product designers to understand and contribute to the user experience design process.

Working smarter with AI

At Aizon, we actively encourage our team to leverage the latest technologies to make their work faster, sharper, and higher quality. As a Product Knowledge Intern, we expect you to:

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Use AI tools as part of your daily workflow to accelerate drafting, editing, research, and reviewing of product content and training documentation.

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Constantly look for room for improvement in both the quality and the speed of your tasks, treating AI as a partner for raising that bar.

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Apply good judgment and quality control when using AI, ensuring outputs are accurate, clear, and compliant with our standards.

Qualifications: Must-have

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• Degree or Professional Training related to Computer Science, Engineering, or English.
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• 0-3 years of professional experience.
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• Written and oral English advanced.
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• Communication skills and comfort with customer-facing tasks.
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• Curiosity about and comfort using AI tools to improve the quality and efficiency of your work, with a mindset of continuous improvement.
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• Willing to comply with and follow all regulations required when working in a highly regulated environment, such as ISO standards and GMP regulations.

Qualifications: Nice-have

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• Good understanding of pharma manufacturing environments.
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• Experience with technical documentation
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• Good understanding of Industry 4.0 concepts and principles, and cloud platforms (AWS, SaaS).
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• Familiarity with agile development methodologies is a plus.
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• Strong interest in product knowledge and the technical aspects of product development.

The Human We’re Looking For

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• Proficient in spoken and written English.
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• Capable of working with a dynamic product that is ever-changing and evolving rapidly.
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• Strong analytical and creative problem-solving skills.
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• Eager to embrace new tools and ways of working, including AI, to keep raising the quality and speed of your work.
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• Team player, collaborative, innovative, and a get-things-done mindset.
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• Ability to understand business requirements and translate them into technical requirements.
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• You take ownership and feel responsible for the product as a whole.
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• Commitment to quality.
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• You take responsibility for the success of the project.