ServiceNow Business Analyst

Overview

We currently have an immediate need for a seasoned Senior Business Analyst with experience in Project Management with experience working within Service Desk transition environments. The Business Analyst will work with work in concert with support teams to separate instances of ServiceNow and will account for ServiceNow knowledge documentation, service transition, colleague communication, and more to successfully complete Service Desk transitions.

Experience and Requirements

• Experienced BA/PM with previous background in Service Desk transition
• Experience with Microsoft suite of products expected
• ITIL certifications/awareness – Service Transition scope
• ServiceNow experience highly-recommended
• Ability to work independently once acclimated
• Ability to engage/influence leaders and drive change
• Ability to work with Knowledge Management team to coordinate documentation.
• Perform other duties as assigned

KEY SKILL REQUIREMENTS

• This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
• Experience supporting MS Suites is required.
• Strong documentation management experience is strongly desired.
• Any ITIL related certifications or awareness is a big plus.

• Title: .Service Now Business Analyst, ITIL Analyst, ITSM Analyst, Business Analyst, Service Now Analyst
• Skills: ServiceNow, Service Desk, ITIL,