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Office (DocuCare) Level 2 - Federal Account only - SCA
Meta · Fairfax, VA, United States
About The Role
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
- Perform duties with minimal supervision
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- Coordinate work tasks to ensure fulfillment of SOWs
- Track and report account information as required
- 1-2 years relevant experience resolving customer and equipment printing issues
- EDUCATION: Minimum High School diploma or equivalent
- All your information will be kept confidential according to EEO guidelines.
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