IT Support Engineer- 1st/2nd Line

My Client In Manchester is looking for a 1st/2nd Line Support Engineer. You’ll be hands-on with the day to day running and maintenance of systems, and the focal point for our users for whatever problems they may have.

Working independently, you’ll be a skilled problem solver, troubleshooting a variety of technical challenges, assisting with cyber-security initiatives, and taking a positive, proactive approach to your work.

The role will include

• Desktop maintenance (mostly Windows 10, with some Apple and Android devices)
• Supporting the infrastructure team with software roll-outs and patches
• Label and industrial Printer maintenance
• Application/user support – Microsoft Office365
• In-house custom application support (training provided)
• Active Directory User management
• Help maintaining enterprise anti-virus solutions
• Hardware and Software installation / fault finding
• To create and update in-house documentation for the IT service desk

Essential skills

• Minimum of 2-3 years’ experience in a similar role
• Great communication skills (in person and via telephone) and written / spoken English
• Personable, with the ability to build rapport with team members and other departments
• Experience of Windows 10 administration
• Hardware and software fault finding with thorough root cause analysis
• Translate users’ problems into actionable requests and successful resolutions
• Windows PC/laptop management via Active Directory
• PC hardware installation and troubleshooting
• Knowledge of enterprise level anti-virus solutions
• Mobile device management including IOS and Android devices
• Helpdesk ticketing systems (we use Jira Service Desk)

Desired but non-essential skills

• O365 administration
• Utilization of GPOs
• Administration of BT phone systems
• Experience with PDQ Deploy/Inventory
• DUO Authentication Proxy (or similar 2FA application)
• Exposure to Forescout or other NAC systems
• Cisco networking and Wi-Fi controllers
• BeyondTrust user administration
• An interest in cyber-security systems

Training in the above areas will be provided if necessary.