Driver Operations Associate - Onboarding

What You'll Do

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Callout assigned driver leads to assist and follow-up with the existing driver applications

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Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that the target is consistently met

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Validate driver applications to determine approval or rejection based on documented processes.

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Accurately verify submitted documents, and timely recording of findings

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Adhoc tasks necessary to hit the targets and/or complete the tasks assigned

What We Seek

• A passionate customer service professional who can assist our incoming partner riders with their application process

What You'll Need

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Bachelor's Degree in any discipline is preferred

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Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)

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Strong communication skills, customer service, and attention to details.

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Proficient in Google Workspace (Docs, Sheets, Slides, Forms)

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• Proficient in handling and analyzing data