Head of Product – Traxon cargoHUB (m/f)

Responsibilities

• Define and execute the long-term product strategy and multi-year roadmap for Traxon cargoHUB.
• Drive the evolution of the platform towards modern, API-first, and data-driven architectures.
• Ensure reliable and scalable service delivery across messaging, APIs, and tracking services.
• Own end-to-end service performance including availability, incident management, and SLA compliance.
• Lead continuous improvement of customer onboarding, implementation, and operational processes.
• Ensure integration and alignment across cargoHUB core platform, APIs, Premium Tracking, and Shipply solutions.
• Drive product innovation in areas such as real-time tracking, visibility, and digital supply chain orchestration as well as growth into adjacent markets.
• Act as executive escalation point for key customers and strategic issues.
• Collaborate closely with cross-functional support teams.
• Manage product performance metrics including usage, adoption, and operational efficiency.

Product Scope

• Traxon cargoHUB core platform: global EDI and messaging hub connecting the air cargo ecosystem.
• Traxon cargoHUB APIs: modern integration layer enabling system connectivity and automation.
• Premium Tracking: event-based, real-time shipment visibility across multiple airlines.
• Shipply solutions: first-mile and last-mile tracking and visibility using modern technologies.

Knowledge, Skills & Abilities

• Proven leadership experience in managing complex, platform-based products or SaaS solutions
• Strong understanding of air cargo messaging standards and digital ecosystems
• Strong understanding of use and integration of AI into service and product
• Strong operational mindset with full end-to-end ownership approach
• Excellent stakeholder management and communication skills at executive level
• Ability to lead cross-functional teams in a global, matrix organization

Education & Experience

• Master's or Bachelor's degree in a relevant field
• 10+ years of experience managing critical IT product/service organisations
• Extensive experience in air cargo, logistics, or supply chain IT environments
• Experience with API ecosystems, system integrations, and data platforms
• Why Join CHAMP?
• Work on a mission-critical platform powering the global air cargo industry
• Play a key role in shaping the digital future of logistics and supply chain connectivity
• Join a highly international, collaborative, and innovation-driven organization
• Lead a strategic product with global reach and high impact
• Opportunity to influence industry standards and digital transformation initiatives