German-Speaking Customer Support Agent (Retail Project) - SA1

We are recruiting a German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban .

In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

As a Customer Support Agent, you will

• Handle customer queries in German via phone, email, and live chat
• Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
• Provide prompt, accurate, and friendly service in line with brand expectations
• Resolve customer complaints and escalate complex cases when necessary
• Maintain detailed records of all interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work collaboratively with team members and supervisors to enhance customer experience

Requirements

To qualify for this role, you should meet the following criteria

• German language proficiency between B2 and C2 level (written and spoken)
• Good command of English for internal communication
• Matric / Grade 12 qualification is essential
• Customer service or call centre experience is advantageous (retail experience is a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Comfortable working rotational shifts, including weekends if required
• Basic computer skills and ability to navigate support systems

Benefits

• Competitive salary package
• Paid training and onboarding
• Opportunity to work on a dynamic international retail campaign
• Modern office environment in Umhlanga
• Career development and growth opportunities