About The Role

**Shape the Future of Work with Eptura**

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

**Job Description**We are seeking a **highly skilled Associate Technical Lead** with expertise in **technical troubleshooting, client support, and SaaS products**. This **client-facing role** is critical in delivering exceptional technical solutions for our **Archibus product**, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you!

As an Associate Technical Lead, you will be responsible for **providing Tier 2 technical support**, **resolving complex issues**, and **collaborating across departments** to deliver solutions efficiently. You will be **hands-on with databases, cloud technologies, and web development**, while also mentoring team members and optimizing live system performance. You will be supporting clients on the west coast and will need to be available to work **8am-5pm PST.**

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