Student Worker - Help Desk+ Support Consultant

Job Title: Help Desk+ Support Consultant Job Classification: Business Operations, Student Department: Information Technology Services Hiring Manager: Stephanie Sanchez Contact: <[email hidden]> Work Schedule: Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday Desired Length of Employment: Fall/Ongoing Pay Rate: $10.00/hr Key Components: In a student employee capacity, may perform or assist with specialized business or operational functions that contribute to departmental goals and initiatives. Job Description: This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following: Receive and release computers for service and resolve computer software/connectivity/printing issues. Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues. Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity. Install, configure, and maintain computer software applications. Provide support for applications, networks, and printers. Provide training to faculty, staff, and students on using technology resources. Ensure the security and confidentiality of sensitive information and data. Assist with checking in/out technology equipment. Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment. Perform business operations duties for assigned area of responsibility Provide excellent customer service to clients Ability to prioritize and take initiative Assist with various projects, activities and tasks related to business operations Ability to comply with University policies Maintain regular and punctual attendance Employer: Baylor University Work Location: Moody Library Work Address: 1312 S 3rd St, Waco, TX 76798