Desktop Support Analyst, Information Technology

About The Role

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Marin General Hospital dba MarinHealth Medical Center
Compensation Range:
$38.60 - $57.91
Work Shift:
8 Hour (days) (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
The Desktop Support Analyst position under the general direction of the Asst. Director, IT is responsible for managing day to day trouble tickets, work orders and managing all aspects of his/her assigned projects. The incumbent integrates user needs, collaborates with technical specialists, makes assessments, and implements as required. Scope of the role includes working with assigned work teams that may include technical staff, physicians, clinic staff, and other staff as assigned. The incumbent manages day to day operations work activity including projects as assigned.
Job Requirements, Prerequisites and Essential Functions:
Job Specifications:
Education:
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Bachelor’s degree in Computer Science or related degree preferred, or a combination of education, training, and significant work experience.
Experience:
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3-5 years experience as a Desktop Support staff member.
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A+ Certification or Equivalent preferred.
License and Certifications:
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Calif Drivers Class C (CALC) required at hire.
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Integrative Agitation Management (IAMTAC) Required within 30 days of hire
Prerequisite Skills:
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Ability to work both independently and in small groups.
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Ability to work under pressure.
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Ability to communicate technology to non-technology staff.
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Ability to document work flow and provide work flow analysis.
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Knowledge of time management and the ability to prioritize / reprioritize tasks.
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Possess strong communication, public speaking and negotiation skills expressing ideas clearly and persuasively in both verbal and written format.
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Possess strong logical, analytical and critical thinking skills.
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Possesses strong PC Skills, All Microsoft desktop application software including MAC.
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Must demonstrate strong customer relation skills.
Primary Customer Served (Age Specific Criteria):
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This position is not a patient care position, and as such, this section does not apply.
Patient Privacy (HIPAA Compliance):
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Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.
Duties And Responsibilities:
Essential (Not Modifiable)
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Perform moves, adds, and changes as well as basic troubleshooting.
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Desktop support and troubleshooting skills involving MGH computing devices including PC, MAC, Printers and applications.
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Designs, develops, and promotes new processes and procedures for all phases of desktop support.
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Documents and maintains system build checklists for desktop and laptop deployment.
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Experience in using enterprise level un-attended build technologies such as Altaris, SWimage, etc.
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Understanding and experience with VDI technologies (Xen Desktop, VMware, etc.)
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Working knowledge of group policy administration.
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Rounding with all MGH departments on a regular basis to insure that their desktop and telecommunications needs are being met.
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Mobility support experience with iPad, iPhone, Droid, Blackberry, Treo, Palm Pilot, etc.
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Provides training and documentation as required to the Service Desk and other engineers.
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Performs desktop administration (Active Directory, troubleshooting and repair).
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Maintains physical hardware inventory.
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Performs troubleshooting for network related issues.
Secondary (modifiable)
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Maintains Desktop Support and Hardware Repair credentials
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Participates in hospital wide projects and activities as appropriate.
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Other duties as assigned
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [email hidden].
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.