Tech & AI Adoption Supervisor - London

About the role The IT Operations Supervisor oversees the daily operations and performance of the IT Desk Team, while focusing on delivering exceptional IT support for employees across our six locations. This individual will provide technical leadership, resolving complex IT issues and act as an escalation point for the team. They will also assist the IT Operations Security Manager with broader IT projects and initiatives, including hardware/software upgrades, driving continuous process improvements, and promoting Information Security awareness throughout the firm. Primary responsibilities - Leading a small but growing IT Desk Team based in the UK - Deputising for the IT Operations and Security Manager in their absence - Provide technical expertise and assistance on complex IT issues, acting as a point of escalation for the IT Desk - Track, analyse, and report on IT Desk request patterns and trends - Manage and maintain meeting room AV equipment, providing technical support to facilitate the smooth running of legal meetings and oral proceedings - Collaborate with the development and infrastructure teams to drive continuous improvement in service delivery and process efficiency - Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades - A flexible, “can do” approach is essential; the candidate will occasionally be expected to work outside of normal office hours - Occasional travel to our regional offices may be required - Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility - Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff - Maintaining a high level of confidentiality at all times and exercise discretion and good judgment when dealing with confidential matters