Cage & Player Services Supervisor - Full Time (Tropicana Laughlin)

Join the Caesars Entertainment Family Why Harrah’s Laughlin Is the Employer of Choice! At Harrah's, our Cage & Player Services team brings warm hospitality to guests from sunrise to late night. When you join us, you’re stepping into a company that values teamwork, growth, and the kind of Family‑Style Service that makes every guest feel right at home. What Sets Us Apart Bachelor’s Degree for FREE through Caesars Entertainment & university partners Student Loan Debt Assistance People‑First Culture where every team member is valued Affordable Medical, Dental & Vision Plans 401(k) with Company Match Paid Time Off Exclusive Discounts on dining, hotel stays, entertainment, and more Cage & Player Services Supervisor – Tropicana Laughlin Summary The Shift Supervisor is responsible for supervising all phases of the Cage during an assigned shift, and providing Caesars Entertainment’s legendary Family Style Service.

What You’ll Do Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs Train and mentor team members to deliver exceptional customer service aligned with the resort’s Family-Style hospitality values Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls Support guest relations by resolving issues promptly and professionally Collaborate with other departments to enhance guest experiences and meet property standards Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment

Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry) Strong understanding of Caesars Rewards program or similar loyalty systems Proven leadership skills with the ability to motivate and manage a team Excellent communication and problem-solving abilities Familiarity with AML Title 31 regulations and internal control procedures Ability to work flexible shifts, including weekends and holidays High school diploma or equivalent (college coursework in hospitality or business is a plus) Ability to stand for long periods Excellent math skills Fluent in English for effective communication Availability for nights, weekends, and holidays Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any. Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Working knowledge of Microsoft Office products. Be Part of Something Legendary If you’re ready to bring your hospitality skills, energy, and teamwork to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.