Spanish Bilingual Support Customer Service Associate (1851)

Who we are: Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide. As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia. Our Philippines Team: We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage. What we do: We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services. From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals. The Role: Hytech is hiring a Spanish-Speaking Customer Service Associate ! Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience. Duties and Responsibilities: • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly and effectively to customer inquiries. • Communicating with customers through various channels (live chat, phone call, email, and social media). • Acknowledging and resolving customer complaints in an amicable manner. • Knowing our products inside and out to answer clients’ questions. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service processes. • Ensuring customer satisfaction and provide professional customer support. • Going extra mile to resolve clients’ inquiries. • Thoroughly handling technical, troubleshooting, and trading related issues coming from different systems and trading platforms, such as MetaTrader 4 and MetaTrader 5. • Showing proactivity and taking ownership of the tasks. • Having flexibility with working hours, including weekends where required. • Translate documents, system messages, announcements, FAQs, and customer responses from Multi Languages to Spanish and vice versa. • Ensure all translations are linguistically and culturally appropriate. • Meet or exceed KPIs such as response time, quality score, and customer satisfaction etc. What We're Looking For: Fluency in both Spanish and English (DELE B2+ preferred) At least 2 years of experience as a Spanish Bilingual in the BPO industry Strong attention to detail and a collaborative attitude Must be able to read, write, and speak Spanish Must be able to communicate in English as well Customer service-related experience required What to expect: Career Growth - Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals. Competitive Salary - The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action. Positive Working Environment - We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to Work-life balance - we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment Company Perks: Night Differential Pay of 10% (10:00 PM – 6:00 AM) Weekend Allowance for full Saturday or Sunday shifts Career Advancement with regional exposure Inclusive Work Culture that values teamwork and respect Fun Perks : Team buildings, birthday treats, free snacks & drinks Prime Office Location near SM Megamall and Robinsons Galleria Why Join Us? At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you. Ready to take the next step? Click the “ Apply Now ” button and let’s connect! Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at <[email hidden]> . We look forward to welcoming you aboard!