Bilingual Customer Service Representative New Business

About The Role

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Provides moderate to complex service to internal and external customers, which may include Medical Providers, Agents, accounting employees, utilizing superb verbal and written communication skills, resolves moderate to complex inquiries and completes them with specific attention to detail, accuracy, and timely handling in accordance with business units operating practices, administrative procedures, and applicable regulatory rules.
Works independently with minimal guidance, ensures customer data is managed securely while meeting or exceeding customer needs. This position may require the effective us of bilingual skills (verbal and/or written) at least 50 percent of the time.
Supports New Business goals and priorities by processing Medical Reimbursements gathering and/or audits data to ensure all requirements are meet. Research and resolves discrepancies on all incoming new business documents. Ensures requirements received adhere to AML/ATF Bermuda regulations as defined in procedures.

Technical Skills & Requirements

Excellent Customer Service Skills
Advanced keyboard skills
Strong math skills
Strong analytical skills
Advanced communication skills
Strong business writing skills
Advanced interpersonal skills
Advanced coordination and collaboration skills
Exceptional professional attire and demeanor
Strong knowledge of IRS Code S125 rules and regulations
Qualified retirement account knowledge
Strong Windows-based software knowledge
Advanced ability to work in a high volume, quick paced production environment
Known and demonstrated ability to be prompt and accurate with work product
Strong ability to change and demonstrated openness to change
Leadership ability to include demonstrated ability to multi-task and achieve stated goals
May require knowledge of accounting transactions such as debits, credits, and balance sheets
Requires proven bilingual skills (verbal and/or written communications)