Oracle CX

Support Client’s lead-to-order process across Oracle Sales Cloud (CX Sales), Oracle CPQ and their hand-off into Order Management, ensuring quotes, configurations and pricing flow correctly into orders.

Key Responsibilities

• Resolve L2 incidents and requests in Oracle CX Sales (leads, opportunities, accounts) and Oracle CPQ (configuration, pricing, quoting, approvals).
• Support quote-to-order integration between CPQ and Order Management, including pricing and product data issues.
• Maintain CPQ configuration rules, pricing tables, document templates and approval workflows.
• Analyse root causes of recurring issues and propose permanent fixes or enhancements.
• Prepare functional specs and test cases; support regression testing for quarterly updates and UAT.

Required Skills & Experience

• 4 to 8 Years relevant experience
• Hands-on functional experience in Oracle CPQ and Oracle Sales Cloud / CX Sales.
• Understanding of the lead-to-order / quote-to-cash process and its integration with order management.
• AMS / production support experience with SLA-driven delivery.
• Good analytical and communication skills.

Preferred / Good to Have

• Oracle CPQ Cloud or CX Sales certification.
• BML scripting awareness for CPQ.
• Experience with complex configurable (CTO) products.

Education

B.E. / B.Tech / MCA / M.Sc or an equivalent degree