AR Analyst

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Accounts Receivable Analyst

BU/Segment: Diversified Industries

Location: Remote – Must be based in the United Kingdom (Occasional travel to client sites and to EXL offices)

Employment Type: Permanent

Summary of the role:

The Assistant Manager owns a customer portfolio across accounts receivable and credit management for a global entertainment and consumer products client. The role combines hands-on credit assessment and deduction resolution with day-to-day direction of a small team of associates.

As part of your duties, you will be responsible for:

Credit management

• Assess customer credit limits and approve within delegated authority, referring anything above that limit with a documented recommendation
• Carry out detailed assessments of high-risk and strategic customer accounts
• Lead periodic credit reviews of the existing portfolio and record the outcome and rationale
• Monitor credit exposure and risk concentration, escalating breaches promptly
• Own the credit hold queue, deciding release and documenting the basis for each decision

Deductions and disputes

• Validate deductions and chargebacks against contracts, purchase orders, invoices, pricing agreements and credit terms
• Drive resolution with customers and internal stakeholders, prioritising high-value and aged items
• Prepare credit memos and write-off recommendations within authorisation limits

Service delivery

• Own SLA and KPI performance for the portfolio, with root cause analysis and a documented corrective action on any miss
• Allocate workload across the team and monitor daily productivity
• Act as first-level escalation for associates and for routine client queries

People and process

• Deliver process training, identify training needs and evaluate performance after training
• Run performance reviews and regular coaching sessions
• Keep SOPs current as the process changes, and identify improvement and automation opportunities

Qualifications and experience we consider to be essential for the role:

• Minimum 3 years of experience in order to cash, with direct exposure to AR credit or deduction management
• Bachelor's degree in accounting, finance or commerce; part-qualified ACCA, CIMA or equivalent is an advantage
• Hands-on Oracle experience across order-to-cash, covering AR credit and deduction management
• Sound commercial judgement on credit risk, with the confidence to hold a position and explain it
• Clear written and verbal communication, comfortable in customer-facing conversation
• Able to coach and give feedback on an ongoing basis
• Experience guiding or supervising a small team is an advantage
• Existing right to work in the United Kingdom

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.