Organizational Change Management Lead at AutoZone

About The Role

Organizational Change Management (OCM) Lead provides in-depth organizational knowledge, channels voice of the customer, and has direct access to stakeholders for engagement. OCM Lead provides consistency and continuity beyond go-live, also provides faster escalation and issue resolutions. OCM Lead is the single point of contact to review and approve all OCM deliverables in the Project and will oversee and execute change campaign at AutoZone via Training and strategic communication with functional areas.

Single point of contact to review and approve all OCM deliverables
Execute Change Campaign across all areas of the company
Oversee Training coordination and deployment
Oversee stakeholder and distribution lists
Manage and deliver end-user training coordination
Co-Leads with Procure to pay, Record to report, Store Development Maintenance Management, change management and delivery day-today
Participate in program leadership/governance meetings to present OCM
Evaluate and support change management goals, scope, and resourcing
Provide input into the development and execution of OCM
Implementation of new systems that will require adoption of new processes and changes on team structure.
Establish and maintain change management method and standards across releases
Review, provide and coordinate business lead feedback and approve OSM deliverables
Facilitate access to required resources, stakeholders, and tools to deliver on the OCM change campaign
Focus on identifying and mitigate change management issues/risks, escalations as appropriate
Monitor and advise on adoption risks and mitigations
Drive Integration across workstreams and localization efforts

Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field
Requires proficiency in MS office (Word, PowerPoint, Excel) and Cloud based technologies
Requires 7-10 years of relevant experience
International experience especially in Mexico & Brazil is preferred
Multi-lingual in English, Portugues and/or Spanish is a plus