PLATFORM DEVELOPMENT OFFICER

Establish and manage the assigned Platform Solution/s that support the strategic business requirements of Agency Banking– enabling Partner Agents to process services and offer product on-boarding to customers within agreed SLAs. Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand Responsibilities: Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates) Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank’s incident management standards and SLA. Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities. Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution. Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank’s Standards and existing agreements with counterparties. (e.g. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc.) Qualifications: Bachelor's Degree in any business-related course At least 2 years of work experience in customer and/or financial services industry Background in financial services and fintech industry in platform/product management Skills in project management