ASSISTANT BUSINESS MANAGER (TOLEDO CITY, CEBU)

The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank’s business objectives; internal policies and procedures; controls and regulatory standards. Responsibilities: Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel Qualifications: Bachelor’s Degree, preferably in Business Administration or related disciplines Experience in branch banking operations Business acumen; Financial markets and economic conditions In-depth knowledge of the Bank’s products and services including its digital platforms Probing and spotting opportunities; skill in uncovering needs of clients during conversations Strong communication and presentation skill Strong analytical and problem solving skills Good decision making skills Ability to mobilize teams to achieve results; Performance appraisal High level of initiative and innovation; Pro-active and forward looking Customer-centric and service-oriented Able to handle and deal with people from various socio-economic classes High level of integrity; Reliable and trustworthy; Takes accountability Possesses good work ethics and positive attitude and behavior Team player Goals and results-oriented High attention to detail