Training Manager

Role Overview The Training Manager governs program operational readiness, localized capacity forecasting, resource optimization, and client-facing training ROI alignments. This role coordinates cross-departmental training strategies to ensure execution timelines directly support client deliverables, business volume ramps, and performance goals. Key Responsibilities Capacity Planning & Workforce Forecasting: Forecast programmatic training demands and design long-range resource allocation and class schedules to support recruitment pipelines and maximize team utilization. Training ROI & Impact Analysis: Quantify and measure the business value of training interventions up to Kirkpatrick Level 3 (operational behavioral change), demonstrating concrete ROI on key programmatic metrics. Client & Stakeholder Alignment: Act as the primary point of contact for external and internal operational leaders during performance recovery calibrations, presenting strategic training remedies for operational metric slips. Financial & Resource Administration: Oversee localized training budgets, execute curriculum cost reconciliations, and handle administrative compliance for the account's training infrastructure. Key Competencies Top 5 Hard Skills: Workforce Management (WFM) Forecasting & Classroom Capacity Planning Kirkpatrick Training Evaluation Modeling (Levels 1–4) Financial Budgeting & Resource Reconciliation Client-Facing Metric Calibration & Dashboard Management Process Optimization & Performance Recovery Planning Top 5 Soft Skills: Strategic Problem Solving & Resource Optimization Crisis Leadership & High-Stress Adaptation Data-Driven Operational Decision-Making Direct & Action-Oriented Assertiveness Cross-Functional Synergy (Ops, QA, WFM, Recruitment)