Patient Service Representative II - Heart Institute Ambulatory (Vascular Surgery Program)

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California and #2 in the Nation by U.S. News Best Hospitals!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative II (PSR II), following established practices, policies, and guidelines, provides clerical and administrative support while handling high-volume patient coordination and complex surgical and clinic scheduling for the Vascular Surgery program at Cedars-Sinai Medical Center. The PSR II coordinates open and endovascular procedures, including carotid endarterectomy and stenting, aortic aneurysm repair (EVAR/TEVAR), peripheral arterial interventions, dialysis access, and venous procedures, and schedules outpatient clinic visits and vascular imaging studies. The PSR II is cross-trained to cover multiple vascular surgeons and serves as a resource to the team.

These responsibilities include:

• Schedules and coordinates vascular and endovascular procedures in the OR, hybrid OR, and interventional suites, managing surgeon block time and add-on cases.
• Coordinates pre-operative work-up, including vascular lab studies (duplex ultrasound, ABI), CT angiography, labs, and medical or cardiac clearances, following surgeon protocols.
• Schedules clinic appointments, including new patient consultations, follow-up visits, and pre-operative and post-operative visits.
• Schedules vascular imaging studies, including vascular ultrasound/duplex, ABI, CT/CTA, and MRI/MRA, as well as ongoing surveillance imaging (e.g., post-EVAR and post-carotid duplex studies).
• Obtains and tracks prior authorizations and referrals for surgeries, procedures, and imaging; analyzes complex insurance benefits to assess patient out-of-pocket expenses and authorization requirements.
• Coordinates with nephrology and dialysis centers for dialysis access patients, and with wound care, podiatry, and other referring services as needed.
• Manages providers' master schedules, handling all changes and patient/provider correspondence.
• Communicates pre-operative instructions and arrival information to patients and families, and serves as the liaison between patients and the clinical team.
• Monitors daily surgical and clinic schedules, identifies cancellations and "no shows," and reschedules to keep OR and clinic time fully utilized.
• Maintains patient demographic and insurance information in CS-Link, ensuring high accuracy and data integrity.
• Retrieves and obtains outside records and imaging as needed per clinical protocol.
• Manages check-in and check-out procedures, including payment collection and reconciliation.
• Answers telephones using a consistent greeting, takes complete and accurate messages, and triages to the appropriate party. May utilize automated call distribution system (ACD).
• Participates actively in departmental huddles and staff meetings, occasionally leading discussions or presentations.
• Manages department-specific data and workflows using lean methodology.
• Follows CSMC and HIPAA confidentiality guidelines and adheres to all infection prevention standards and department policies.

Required Qualifications:

• High School Diploma/GED.
• 2+ years in healthcare, patient access, or customer service. Experience with scheduling, registration, insurance verification, and electronic health records.

Preferred Qualifications:

• Experience scheduling surgeries or procedures in a surgical specialty practice.
• Knowledge of vascular medical terminology.
• Experience with Epic/CS-Link.