Customer Account Coordinator

Position Title:
Customer Account Coordinator

Pay Rate:
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:
Salaried, Non-Exempt
Full-Time

Physical Location:
This is a fully onsite role.
128 Crews Drive
Columbia, SC 29210

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships.

• Supports Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries;

• Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

• Work with production staff and utilize Witron system to achieve on-time customer deliveries.

• Position is fully on-site

The Skills You Will Bring:

• Bachelor's degree completed, or currently enrolled in a bachelor's degree program with a confirmed graduation date of December 2026 or earlier

• Prior customer relations and data entry experience preferred

• Experience working in a manufacturing environment preferred

• Action Oriented

• Being Resilient

• Customer Focus

• Instills Trust