DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are looking for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience.
This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.
Responsibilities
Respond to customer inquiries via email or chat in a timely and professional mannerResolve customer concerns, complaints, and issues while maintaining a positive customer experienceProcess orders, returns, exchanges, and refunds accuratelyProvide product, service, and policy information clearly and consistentlyDocument customer interactions and update records in CRM or POS systemsEscalate complex issues to appropriate teams when necessary and follow up to ensure resolutionMaintain knowledge of company products, services, and proceduresCollaborate with team members and other departments to improve customer satisfactionMeet individual and team performance goals, including response time and customer satisfaction metricsUphold company standards, policies, and brand representation in all customer interactionsQualifications
Strong verbal and written communication skillsStrong problem solving and multitasking abilities1+ year in customer serviceStrong interpersonal skills and a customer-first mindsetProven ability to resolve customer issues efficiently while maintaining professionalism and empathyAbility to handle high-volume inquiries and prioritize tasks in a fast-paced environmentProficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systemsStrong attention to detail and accurate data entry skillsExperience working with Tik Tok Shop and Shopify is a plus- Monday-Friday/Weekends as needed
- 8:00 AM - 4:30 PM
