Clinical Manager, NICU/Paediatrics

Job Category: Leadership

Hospital Location: Newmarket ON

Job Type: Permanent, Full time

Number of Positions: 1

Minimum - Maximum Hourly Rate: $69.20 - $82.26

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Patient Care Manager, NICU, Paediatrics and Ambulatory Children's Services, as a member of the Maternal Child Program leadership team at Southlake Regional Health Centre, is accountable for the operational, clinical, quality, financial, people, and strategic leadership of Neonatal Intensive Care, Inpatient Paediatrics, Paediatric Ambulatory Clinics, and associated outpatient and community-facing children's services.

The Manager provides leadership and oversight for the delivery of safe, high-quality, evidence-informed, patient- and family-centred care across inpatient and outpatient settings. The role is responsible for ensuring clinical excellence, operational efficiency, staff engagement, quality improvement, patient flow, fiscal stewardship, risk management, regulatory compliance, interprofessional collaboration, and achievement of organizational priorities.

Working in partnership with physician leaders, advanced practice professionals, educators, allied health
professionals, and community partners, the Manager fosters a culture of accountability, innovation, continuous improvement, professional practice, and exceptional patient and family experiences.

The Manager is responsible for the coordination and direction of all patient care, staffing, human resource, quality, safety, operational and administrative activities within the assigned program areas, ensuring alignment with organizational strategic priorities, accreditation standards, and provincial best practices.

What you will be doing:

Clinical & Professional Practice Leadership

• Provides overall clinical leadership for NICU, Inpatient Paediatrics, Paediatric Ambulatory Clinics, and associated outpatient services.

• Ensures the delivery of evidence-based, family-centred care that promotes optimal patient outcomes and experiences.

• Monitors quality indicators, patient outcomes, infection prevention and control standards, patient safety events, and patient experience metrics.

• Supports the implementation, evaluation, and sustainability of best practices, clinical pathways, standards of care, and quality improvement initiatives.

• Collaborates with physician leaders, clinical educators, advanced practice nurses, and interprofessional teams to advance clinical excellence.

• Ensures compliance with professional, legislative, accreditation, and organizational standards.

• Supports research, scholarship, innovation, and knowledge translation activities within the program.

Operations & Patient Flow

• Accountable for day-to-day operations of inpatient and ambulatory paediatric services.

• Leads strategies to optimize patient flow, length of stay, capacity management, access to care, clinic utilization, and resource allocation.

• Oversees scheduling, staffing models, workload management, and operational planning.

• Collaborates with internal and external partners to support smooth transitions of care across the continuum.

• Participates in emergency preparedness, surge planning, and business continuity initiatives.

Human Resources & People Leadership

• Provides leadership, mentorship, coaching, performance management, and professional development for clinical and non-clinical staff.

• Fosters a positive, inclusive, respectful, and psychologically safe work environment.

• Manages recruitment, onboarding, retention, succession planning, attendance support, labour relations, and employee engagement initiatives.

• Supports staff development through performance reviews, education planning, competency assessment, and leadership development opportunities.

• Works collaboratively with Human Resources and union partners to address employee relations issues and collective agreement administration.

Quality, Patient Safety & Risk Management

• Promotes a culture of safety, accountability, and continuous quality improvement.

• Investigates and follows up on critical incidents, patient safety events, complaints, and risk issues.

• Leads quality improvement initiatives and monitors program performance against established indicators and benchmarks.

• Ensures compliance with Accreditation Canada standards, legislation, health and safety requirements, and hospital policies.

• Utilizes data and analytics to identify improvement opportunities and drive measurable outcomes.

Financial & Resource Stewardship

• Accountable for fiscal management, budget planning, monitoring, forecasting, and resource utilization within program areas.

• Ensures effective stewardship of financial, human, and material resources.

• Identifies opportunities for operational efficiencies and value-based care delivery.

• Participates in capital planning, equipment acquisition, and program growth initiatives.

Program Development & Strategic Leadership

• Contributes to strategic planning, program development, and implementation of organizational priorities.

• Leads change management initiatives and supports transformational projects.

• Establishes and maintains collaborative relationships with community agencies, regional programs, academic partners, and tertiary care centres.

• Supports development of new models of care, ambulatory services, and regional partnerships.

• Represents the program on organizational committees, regional networks, and working groups as required.

Ambulatory and Outpatient Services

• Provides operational and clinical oversight for paediatric specialty clinics and ambulatory services.

• Ensures efficient clinic operations, access management, referral pathways, patient scheduling, and service coordination.

• Collaborates with community providers and referral partners to improve continuity and coordination of care.

• Supports program growth, service development, and patient-centred care delivery across outpatient settings.

What you bring:

• Current Certificate of Registration in good standing with the College of Nurses of Ontario (CNO).
• Bachelor of Science in Nursing (BScN) required; master’s degree in nursing, Health Administration, Business Administration, or related discipline preferred.
• Relevant specialty certification in Neonatal, Paediatric, Leadership, Quality, or Healthcare Management considered an asset.
• Professional memberships with CNO, RNAO and relevant specialty organizations preferred.
• Minimum five (5) years of progressive clinical leadership experience in NICU, Paediatric, Children's Health, Ambulatory Care settings Or Women’s/Infants health preferred
• Demonstrated expertise in neonatal and paediatric clinical practice, quality improvement, patient safety, and program operations.
• Strong knowledge of the Regulated Health Professions Act (RHPA), Excellent Care for All Act, Occupational Health and Safety Act, Public Hospitals Act, and relevant healthcare legislation.
• Demonstrated experience managing inpatient and outpatient clinical services.
• Proven ability to lead interdisciplinary teams in a complex health-care environment.
• Experience with budgeting, financial management, workload planning, and resource allocation.
• Experience managing labour relations, performance management, attendance support programs, and employee engagement initiatives.
• Demonstrated expertise in systems thinking, process improvement methodologies, Lean principles, and change management.
• Strong project management, strategic planning, and implementation skills.
• Experience leading quality improvement, accreditation, and patient safety initiatives.
• Demonstrated experience in research, evidence-based practice, program evaluation, and innovation.
• Strong facilitation, presentation, negotiation, coaching, conflict resolution, and stakeholder engagement skills.
• Superior communication, relationship-building, and collaboration skills.
• Exceptional critical thinking, analytical, organizational, and decision-making capabilities.
• Demonstrated commitment to patient- and family-centred care, equity, diversity, inclusion, and professional development.
• Proficiency with electronic health records, healthcare informatics, and Microsoft Office applications.
• Excellent attendance record an
• Models behaviour that is aligned with the values of Southlake Health

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!